All product on our website are shipped out from China / Hong Kong Unless if we specifically different information on the product page state product was shipped to you from Europe.
Please keep in mind that we do not ship any illegal or controlled substances from our country of shipping. We do not check if the chemical is legal or illegal at your country / state. All products must be legal in country of receiver and in country where we are sending it from!
INFO ABOUT ORDERS THAT SHIPPED OUT FROM CHINA / HONG KONG:
We shipping worldwide (exclude Russia and China)
We guarantee around 99% success shipping rate for most countries around the world include most europe countries, USA, UK, Australia, Canada, NZ). We can't guarantee refund or reship for the following countries: Canada,UK,Sweden, some EU countries (We have almost 100% success rate to all European countries exclude Hungary. But we can't guarantee re-ship. But most scenarios we will reship, but we have the decision and we do not commit to re-ship any order), Tenerife islands, Malta, Ukraine, Brazil,Belarus and Africa.
Due to nature of products we cannot accept them back and in case you decide to stop your researches, we kindly ask you to dispose the chemicals. We expect our customers to order only those products, they are acquainted with and know exactly how to hold chemical research. We cannot advise on product behavior and directions. We will not be able to replace any product.
In case your product arrived damaged we will resend your order after proof.
We do not ever make mistakes in dosage or packaging. Every package passes few stages of quantity and content check up. Anyway, if you are not sure that the product you have received, is what you ordered, please contact our Customer Service immediately.
We do our best to ship the package out as soon as possible. However we cannot take responsibility for delays, caused by courier companies/postal services. Unfortunately some circumstances are beyond our control, however you are more than welcome to contact our Customer Service and we always will try as much as possible from our side to rush on delivery.
If you want to order 1kg (or any other amount) but separate the shipping to several addresses, you need to pay 100$ extra per address. One address is free of charge. So if you made an order for 500g (for example) and you want it to be shipped as 100 grams per address, you need to add extra 400$. If you made an order and you ask to ship to more than one address we will ship randomly all the amount to one address only! You must contact us and to pay extra before you make one order for several address, or otherwise, you can make several orders separately to each address.
Return policy, Delivery guarantee
All orders are non-exchangeable, non-refundable and non-transferable. All sales are final.
We do not reship if customer indicated wrong, incorrect address. Address can be changed only if order is not dispatched(is still in our facility). As soon as order is transferred to courier we cannot change any information or return it. We do not reship if package is shipped back to us. Please keep track of your packages and contact local courier companies in case they cannot locate your address
We offer delivery guarantee (one reship if order is lost or delayed by customs e.t.c. ) on all orders up to 500g. We do not offer delivery guarantee for following countries -
Canada,UK,Sweden, some EU countries (We have almost 100% success rate to all European countries exclude Hungary. But we can't guarantee re-ship. But most scenarios we will reship, but we have the decision and we do not commit to re-ship any order), Tenerife islands, Malta, Ukraine, Brazil,Belarus and Africa.
All items are sent within one business day after payment received. Multiple ways of delivery are possible:
EMS/UPS/TNT/DHL. You can ask specific courier, but if you choose the courier we not guarantee for re-ship if sized. We recommend you to let us to choose the courier for your order.
All orders to shipped with decoy and stealth! If you want specific shipping company or shipping method, you can feel free to contact us!
INFO ABOUT ORDERS THAT SHIPPED OUT FROM EUROPE:
We can ship them worldwide. Tracking number not include for less than 10 grams orders.
If you want tracking number for smaller amount than 10 grams, you contact us first and request pay for tracking number for small orders.
For Europe tracking number for small order will be 20$ extra payment. For out of Europe tracking number price will be 40$ extra payment. For 10 grams order or more tracking number will be included for free. If you prefer untracked order you can mention it on the "order comment" section.
Europe orders are shipped from Spain / NL / Poland, depend on the product.
Shipping for Europe to Europe success rate is 100% success rate (data taken and measured over the past two years).
Shipping for Europe (Netherlands) to USA success rate is 68% success rate (data taken and measured over the past two years).
Shipping for Europe (other countries, no Netherlands) to USA success rate is 88% success rate (data taken and measured over the past two years).
Some products may be shipped from other locations. If so - we will note this on the product page and update our reship policy. If no reship policy is specified when we note about we sending from a non-European or the default country (China / Hong Kong), that means no reship policy.
We have our own decision if to reship in case you provided PO BOX. There is not Guarantee reship in case that you provided PO BOX.